Do’s
- Be specific. To avoid any delays in your service, please provide specific details about what you need. Please include:
- What is the issue (i.e.: ‘Homepage form not showing X field’)
- Where is it located (i.e.: ‘The issue is in the Homepage, here is the link’)
- Screenshots to show how the issue looks like
- Video to show more in detail what you need. Loom is a wonderful free tool that you can use for this.
Don’ts
- Provide vague descriptions. This will lead to more inquiries, emails & calls to discover exactly what the issue is.
- Example: ‘The email doesn’t work. Please fix it.’
