1. You can also send an e-mail to solomediagroup@es1.serviceprovider.app to create a ticket on HelpDesk.
2. Here, the same instructions to “Creating a ticket” applies:
   – Write your subject. Be as specific as possible.
   – You can then select the order from which you want to use the hours for this task.
   – Write a clear description of what you need. 
   – You can include attachments to provide more details.

Do’s

• Be specific. To avoid any delays in your service, please provide specific details about what you need. Please include:
  • What is the issue (i.e.: ‘Homepage form not showing X field’)
  • Where is it located (i.e.: ‘The issue is in the Homepage, here is the link’)
  • Screenshots to show how the issue looks like
  • Video to show more in detail what you need. Loom is a wonderful free tool that you can use for this. 

Don’ts

• Provide vague descriptions. This will lead to more inquiries, emails & calls to discover exactly what the issue is.
  • Example: ‘The email doesn’t work. Please fix it.’

1. Go to the ¨Tickets¨ option on the left side menu.
2. You will see your tickets sorted by their status.

How to work with tickets as team

1. Go to the ‘Tickets’ option on the left side menu.
2. Click on ‘New Ticket’ on the top right side.

3. Write your subject. Be as specific as possible.
4. You can then select the order from which you want to use the hours for this task.
5. Write a clear description of what you need. 
6. You can include attachments to provide more details.